topic Re: account in Get Support

account

Paulbraun739 — Wed, 04 Jun 2025 16:19:30 GMT

How do I find out what my account pin is I forgot it. My wife’s secondary phone was suspended mine works.

Re: account

Chalupa_Batman — Wed, 04 Jun 2025 16:21:48 GMT

@Paulbraun739 wrote:
How do I find out what my account pin is I forgot it. My wife’s secondary phone was suspended mine works.

Hello @Paulbraun739

If you can log into your account, you can change your PIN here.

https://myaccount.publicmobile.ca/en/account/reset/pin

If you're unable to log in, you can contact a CS Agent to reset it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: account

Meow — Wed, 04 Jun 2025 16:33:08 GMT

You can only change your PIN through your account.

Agents do NOT have access to it nor can tell you what your PIN is.

Re: account

hTideGnow — Wed, 04 Jun 2025 16:34:01 GMT

hi @Paulbraun739

simply update the pin here

https://myaccount.publicmobile.ca/en/account/reset/pin