topic Re: Service down in GTA? in Get Support

Service down in GTA?

CC_W — Wed, 04 Jun 2025 14:10:54 GMT

Hello! Can anyone advise if service is down right now in GTA?

Both mine and my son's service is showing as SOS.

Thanks!

Re: Service down in GTA?

TheSterlinger — Wed, 04 Jun 2025 14:21:11 GMT

You've verified that your account is active?

You can check the outages map.

Telus.com/en/qc/outages

Re: Service down in GTA?

hairbag1 — Wed, 04 Jun 2025 14:25:26 GMT

@CC_W

no major outages reported in Toronto...looks like Ottawa has issue though.

Re: Service down in GTA?

CC_W — Wed, 04 Jun 2025 14:30:29 GMT

My account is active. So as my son's.

Re: Service down in GTA?

CC_W — Wed, 04 Jun 2025 14:31:18 GMT

Thanks!

Re: Service down in GTA?

hairbag1 — Wed, 04 Jun 2025 14:48:07 GMT

@CC_W

open the cellphone settings and select 4G or LTE rather than 5G...see if that helps. Otherwise you may need help from Customer Support. You can use the chatbot orange bubble on lower right side of page and if that fails you can use this link to start the process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edited

Re: Service down in GTA?

hTideGnow — Wed, 04 Jun 2025 14:48:49 GMT

hi @CC_W

there is reported issue in Ottawa area but not GTA

all services down for you? voice and data and text?

did you try reboot phone, reset network settings and change the data to 4G or LTE?

Re: Service down in GTA?

will13am — Wed, 04 Jun 2025 16:31:19 GMT

No known issues in the GTA as far as I can tell. The phone has been working fine all day.