topic Re: Subscription in Get Support

Subscription

Candy1977 — Wed, 04 Jun 2025 13:57:55 GMT

I have scheduled a subscription to be canceled and I need to cancel that. It's not my phone and I don't have access to the phone but I am paying for it. How do I cancel the disconnect?

Re: Subscription

TheSterlinger — Wed, 04 Jun 2025 14:14:57 GMT

@Candy1977 , are you able to sign into the account? If so, once signed in, go to, Manage Subscription. It should give the option to stop it.

Re: Subscription

hairbag1 — Wed, 04 Jun 2025 14:28:48 GMT

@Candy1977

how did you schedule the account to be deactivated ?

Re: Subscription

Candy1977 — Wed, 04 Jun 2025 15:32:11 GMT

He was home and I did it on the phone. Now he is away.

Re: Subscription

Candy1977 — Wed, 04 Jun 2025 15:32:50 GMT

I am unable to do that. Can I just top up his account?

Re: Subscription

Sansan — Wed, 04 Jun 2025 21:25:37 GMT

@Candy1977 you mean make a payment? You could buy a Public Mobile Mobile voucher and top up yes. That's how I've been paying my account for a few months now. I buy them at Shell and load online.