topic Re: I'm trying to port/add my landline number to PM from Shaw in Get Support

I'm trying to port/add my landline number to PM from Shaw

das904 — Wed, 04 Jun 2025 04:10:31 GMT

I already have a PM account and cell plan, would I be able to get another cell plan from PM and port my landline number to the new plan and have 2 cell numbers on my phone? Currently my cell number is with an esim. I tried to port the number but got stuck on the address input not being accepted for some reason.

TIA for any help

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Tue, 03 Jun 2025 23:11:17 GMT

If you have a dual physical sim phone or your phone supports one physical and one esim , then yes (or if you have a newer phone that supports dual esim)

And you have to use another email to create another account, then request porting

In short, you are setting up a 2nd account for that, not on the same account

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Tue, 03 Jun 2025 23:17:13 GMT

Hello

Thanks for the reply, I have an Iphone 13 Pro which I believe supports 2 esims, so I have to create a new account and get a new plan then port the Shaw number to the new PM account?

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Tue, 03 Jun 2025 23:19:58 GMT

Yes , iPhone 13 Pro has dual esim support

And yes, you cannot combine accounts here's do, you need to use a different email and create.a new account. Make sure your Shaw's account is active, request port after payment step. And porting from landline takes around 3 days or more

Re: I'm trying to port/add my landline number to PM from Shaw

Chalupa_Batman — Tue, 03 Jun 2025 23:29:39 GMT

@das904 wrote:
I already have a PM account and cell plan, would I be able to get another cell plan from PM and port my landline number to the new plan and have 2 cell numbers on my phone? Currently my cell number is with an esim. I tried to port the number but got stuck on the address input not being accepted for some reason.
TIA for any help

Hello @das904

This is what I recommend. You need a secondary email account to start a second phone line here with PM. With that being said, start up a new plan, one that you want and get a temporary number. Then, make sure you can make and take calls, make sure you can text and receive texts. And finally, make sure you can use data. If all of these things work, THEN you can go into your account using THIS link, you can port over your Shaw home number. Just know, it can take up to 7 business days for the port to move over.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Finally, when you do sign up for a secondary account, make sure you use your original accounts referral code so you get $10 off your second month of service on your second line and you'll get 1 Point every month on your first phone line.

Hope this helps.

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Tue, 03 Jun 2025 23:34:55 GMT

Thanks,

I just tried setting up a new account with a different email address and selected a plan then put in my payment info and when I tried adding the referral code everything crashed and I don't believe anything was set up

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Tue, 03 Jun 2025 23:37:09 GMT

Make sure you use the app installed on your iPhone

If it crashed, uninstall and reinstall

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Tue, 03 Jun 2025 23:37:11 GMT

Right now everything is screwed up and I can't seem to get back in to set up a new account, the screen went blank when I tried to add the referral code 😞

Re: I'm trying to port/add my landline number to PM from Shaw

Chalupa_Batman — Tue, 03 Jun 2025 23:38:13 GMT

@das904 wrote:
Thanks,
I just tried setting up a new account with a different email address and selected a plan then put in my payment info and when I tried adding the referral code everything crashed and I don't believe anything was set up

Sometimes it happens. Do you see a charge on your credit card? If not, then try again. If it does it again, then double check the app is up to date. If it is, delete the app, reboot phone, download app again and try again.

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Tue, 03 Jun 2025 23:56:29 GMT

As long as card not charged yet, then just close the app. uninstall, reboot and reinstall

Worst case, make the payment without referral code, you can ask PM to add it back after

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Wed, 04 Jun 2025 00:10:07 GMT

Ok it seems that I have it set up with the second line ported over (my Shaw landline) I wasn't able to use the referral code because I screwed that up so how would I be able to apply the referral code now?

Re: I'm trying to port/add my landline number to PM from Shaw

Chalupa_Batman — Wed, 04 Jun 2025 00:14:27 GMT

@das904 wrote:
Ok it seems that I have it set up with the second line ported over (my Shaw landline) I wasn't able to use the referral code because I screwed that up so how would I be able to apply the referral code now?

You can reach out to a CS Agent creating a ticket to have them add your referral number AND get your $10 credit.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Wed, 04 Jun 2025 00:17:02 GMT

That's good

Now, you need to open ticket with PM to ask them to add the referral code back

Using the new account, open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Wed, 04 Jun 2025 00:24:20 GMT

Hello

I seem to have an issue right now and it appears that my landline is still active even though it said that the number was ported to the new PM plan, the charge went through on the credit card and the esim was activated but when my landline number is called the landline still rings. Also when trying to access my new account it says that it has to send a 6 digit code to my new number to confirm it's me but no code is received on my cell because the new number isn't active yet so I'm not able to access my new account either.

Re: I'm trying to port/add my landline number to PM from Shaw

slusagm — Wed, 04 Jun 2025 00:32:29 GMT

Remember I told you land line port take 3+ days?

It is normal what you see. For the next 3 days or even one weeks you landline will work , both in and out

Your new PM line can make calls and can text but not receive calls/text

Until the line is ported, you won't be able to get 2fa and hence cannot login My Account. So wait and ask PM for the referral code after line is fully ported

Re: I'm trying to port/add my landline number to PM from Shaw

das904 — Wed, 04 Jun 2025 00:34:28 GMT

Ok no worries, once the ported number is active then I come and submit a ticket to get the referral code applied?

Thank you!