topic Re: Can’t login into my account in Get Support

Can’t login into my account

Kanu — Tue, 03 Jun 2025 22:36:09 GMT

@CS_Agent I have lost my phone and I don’t remember the password of my account now. I don’t have access to my phone number and email now . So, I am not able to get the code.

please help!

Re: Can’t login into my account

Chalupa_Batman — Tue, 03 Jun 2025 22:03:42 GMT

@Kanu wrote:
@CS_Agent I have lost my phone and I don’t remember the password of my account now. I don’t have access to my phone number and email now . So, I am not able to get the code.
please help!

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Can’t login into my account

hTideGnow — Tue, 03 Jun 2025 22:07:10 GMT

hi @Kanu

PM support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t login into my account

CSA_PM — Tue, 03 Jun 2025 22:23:49 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage