topic Re: E-SIM card in Get Support

E-SIM card

Xixihaha — Tue, 03 Jun 2025 22:35:24 GMT

I lost physical SIM card. If I buy an E-SIM card, is it still my old phone number?

Re: E-SIM card

TheSterlinger — Tue, 03 Jun 2025 21:50:25 GMT

Yes you would still have same phone number.

When you get your new phone if that was lost also, you have to download the Public Mobile App to it. Then go to Account, purchase SIM card> purchase eSIM. If your phone is eSIM compatible, it will charge you $5 and your number will be there.

You might have to restart phone.

Re: E-SIM card

hairbag1 — Tue, 03 Jun 2025 21:50:17 GMT

@Xixihaha

yep...log in to your Public Mobile account on the app, and buy your new esim. Just make certain your cellphone is esim compliant.

Re: E-SIM card

hTideGnow — Tue, 03 Jun 2025 21:55:47 GMT

hi @Xixihaha

of course you can keep the same number

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim