topic Re: no phone service in Get Support

no phone service

Fern2657 — Tue, 03 Jun 2025 20:03:50 GMT

I answered questions now what

Re: no phone service

will13am — Tue, 03 Jun 2025 16:57:03 GMT

@Fern2657 , are you referring to the chatbot? Are you able to get into your online account and confirm its status.

Re: no phone service

Fern2657 — Tue, 03 Jun 2025 16:59:12 GMT

I can't get my issue with public mobile addressed as it was a new credit card issue they have cancelled my service

Re: no phone service

Yummy — Tue, 03 Jun 2025 16:59:40 GMT

If you created a ticket through chatbot and agent asked you to authenticate yourself, now you have to wait for agent to get back to you. It could be in a ew minutes or hours depending how busy they are...

Re: no phone service

BKNS27 — Tue, 03 Jun 2025 17:02:01 GMT

@Fern2657

There maybe an outage in your area.

https://istheservicedowncanada.com/status

Re: no phone service

hTideGnow — Tue, 03 Jun 2025 17:07:43 GMT

@Fern2657 wrote:
I answered questions now what

hi @Fern2657

sorry, more questions to answer 😞

new activation or existing?

did you try Reset network settings or try your sim on another phone?

are you in Vancouver area? Telus still have outage in some area

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-Degradation-Outage-in-West-Vancouver-amp-Surrey-BC-and/td-p/1341446

Re: no phone service

Handy1 — Tue, 03 Jun 2025 17:10:18 GMT

@Fern2657 Best to try and update credit card info on the app I find , if you have been using it first uninstall the app and reinstall it and allow location services on in the app when you first open it back up . Also note if you tried to many times it could lock your card out for a full 24 hours before you can try again . In the meantime if your in a hurry quickest solution would be to buy payment voucher from shoppers drug mart and load the funds *611 to resume services right away and worry about updating credit card later .

Re: no phone service

BKNS27 — Tue, 03 Jun 2025 17:22:55 GMT

@Fern2657

Your service was suspended not cancelled because of the expired CC.

You can also purchase vouchers and go to:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples. You can dial 611 or call 1-855-4PUBLIC to enter the voucher number and restore service right away.

Re: no phone service

will13am — Tue, 03 Jun 2025 18:00:15 GMT

@Fern2657 wrote:
I can't get my issue with public mobile addressed as it was a new credit card issue they have cancelled my service

If your service has been suspended due to non payment, you can go into your online account and update the credit card information in the payments tab, do a manual top up and restore the service.