topic Puk in Get Support

Puk

Userjohn — Tue, 03 Jun 2025 12:50:18 GMT

Hey. I subscribed to a public mobile plan transferred my number and my phone asks me for the puk of my previous sim after restarting. I still don’t have any reception with public mobile. I asked virgin for my puk but it’s not working. Tried it twice and have 8 attempts left now. So that’s not the problem than I think. So something else must have gone wrong. I replied to the number transfer sms of my previous provider with Yes. And now I’m not sure if I should have replied in all caps and that’s the problem. Not sure maybe someone can help. Thanks

Re: Puk

TheSterlinger — Tue, 03 Jun 2025 12:59:02 GMT

@Userjohn

Click on the link below to determine who to contact for your issue.

Sounds like you might have to go back to wherever you bought the phone to unlock it.

https://urlshortner.tiia.ai/Oyn1L6

Re: Puk

softech — Tue, 03 Jun 2025 12:58:54 GMT

@Userjohn

is the phone still working with the old carrier sim? sound to me it is a device carrier locked issue

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)