topic Re: cannot call out or get calls in in Get Support

cannot call out or get calls in

Ineke1 — Tue, 03 Jun 2025 00:29:55 GMT

In the last hour neither my husband or I can make calls or receive them - data, account all good. Have tried re-starting. We can get emails on our computers , so we have connectivity on the internet at home.

Re: cannot call out or get calls in

slusagm — Tue, 03 Jun 2025 00:32:48 GMT

@Ineke1

what phone do you have? Some people have problem because PM retiring one of the two 3G bands, not sure if you are affected.

and check if any local network outage:
https://www.telus.com/en/bc/outages

Re: cannot call out or get calls in

will13am — Tue, 03 Jun 2025 00:33:26 GMT

@Ineke1 , are you able to confirm a solid mobile network connection? The data working at home might be via WiFi which is separate from the mobile network.

Re: cannot call out or get calls in

hTideGnow — Tue, 03 Jun 2025 00:35:06 GMT

HI @Ineke1

there are different confirmed outage

Vancouver area since 6pm

Valleyfield in QC since 6am

https://www.telus.com/en/ab/outages

Re: cannot call out or get calls in

BKNS27 — Tue, 03 Jun 2025 01:15:56 GMT

@Ineke1

Reset your Network setting on both of your phones and see if that helps.