topic Problem logging in in Get Support

Problem logging in

Tess4 — Mon, 02 Jun 2025 21:37:08 GMT

I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there is no option to send to email.

Re: Problem logging in

slusagm — Mon, 02 Jun 2025 21:43:57 GMT

Did you request porting phone number? If you did, check the text with the old provider sim card

If you still not receive the code there, ask PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem logging in

TheSterlinger — Mon, 02 Jun 2025 21:44:01 GMT

Please message agents directly at the link below for assistance with logging in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem logging in

Dunkman — Mon, 02 Jun 2025 22:22:10 GMT

@Tess4

I will escalate your issue to CS_Agent. They should contact you within 0.5-1 hour via private message.

Re: Problem logging in

CSA_PM — Mon, 02 Jun 2025 22:28:24 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem logging in

Silent — Mon, 02 Jun 2025 23:22:39 GMT

I’ve kind of experienced this before but I just had to just wait a couple of hours to receive a text.