topic Port number from italkbb failed in Get Support

Port number from italkbb failed

Eric2025 — Mon, 02 Jun 2025 16:35:30 GMT

I have requested twice to port in phone number from italkbb in last 7 days. unfortunately public Mobile provided incomplete address to italkbb though the address I submitted to public mobile is correct and complete. Could anyone help me to solve the problem? Thanks for help

Re: Port number from italkbb failed

Chalupa_Batman — Mon, 02 Jun 2025 16:39:17 GMT

@Eric2025 wrote:
I have requested twice to port in phone number from italkbb in last 7 days. unfortunately public Mobile provided incomplete address to italkbb though the address I submitted to public mobile is correct and complete. Could anyone help me to solve the problem? Thanks for help

Hello @Eric2025

THIS is the proper way to contact a CS Agent to resolve the porting issue.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Port number from italkbb failed

hTideGnow — Mon, 02 Jun 2025 16:47:17 GMT

Hi @Eric2025

If you now exactly what was missing, then ask PM support to help. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Port number from italkbb failed

Eric2025 — Mon, 02 Jun 2025 16:57:57 GMT

Thx