topic Re: Inconsistent service in Thunder Bay in Get Support

Inconsistent service in Thunder Bay

nicktubaro — Mon, 02 Jun 2025 15:24:45 GMT

For the last week or so, my data has had periods (1-3 or 4 hours) of complete outage. Pages won't load, can't stream a song on spotify, can't even send an iMessage.

I've tried switching to LTE only, but no luck. Is there some reason for this? How do I make PM aware?

Re: Inconsistent service in Thunder Bay

hTideGnow — Mon, 02 Jun 2025 15:27:05 GMT

hi @nicktubaro

I believe PM and Telus rely on Bell network in thunder bay, so it could be a Bell network issue

but check with PM support agent. Ask them to check or refresh your account.  submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inconsistent service in Thunder Bay

hairbag1 — Mon, 02 Jun 2025 15:28:07 GMT

@nicktubaro

could just be local network upsets or maybe networks outage for upgrades. Have you tried moving around to different areas to see if it still happens ?

Re: Inconsistent service in Thunder Bay

nicktubaro — Mon, 02 Jun 2025 16:05:39 GMT

Yeah I'm assuming something is going on with the overall network here. My wife is having the same issue and we work somewhat far away so I think we'd be on separate towers.

Re: Inconsistent service in Thunder Bay

Chalupa_Batman — Mon, 02 Jun 2025 17:02:07 GMT

@nicktubaro wrote:
Yeah I'm assuming something is going on with the overall network here. My wife is having the same issue and we work somewhat far away so I think we'd be on separate towers.

Hey @nicktubaro

Port Arthur here.... kind of. 🙂

https://support.bell.ca/outage-check

You can check here if there are issues in certain areas with Bell.

Re: Inconsistent service in Thunder Bay

slusagm — Mon, 02 Jun 2025 17:19:42 GMT

@Chalupa_Batman I think that is for Bell home Internet , I am not aware Bell has a link to check mobile outage

Re: Inconsistent service in Thunder Bay

Chalupa_Batman — Mon, 02 Jun 2025 17:22:38 GMT

@slusagm wrote:
@Chalupa_Batman I think that is for Bell home Internet , I am not aware Bell has a link to check mobile outage

Honestly @slusagm it's kind of hard to tell as it doesn't specify mobility or home internet. It does have a note there about power outages and reset your equipment but that could be just to cover their bases. 🙂