topic Referral reward Not Showing in Get Support

Referral reward Not Showing

NasirS — Mon, 02 Jun 2025 15:15:57 GMT

Yesterday (June 1, 2025) a family member used my referral code, which was accepted, to subscribe to a plan. But he did not get any discount, nor did I get any reward. My Referrals is showing "Since joining Public Points, you've earned 0 Points from referrals, valued at: $0".

I wonder why is this? Do I need to wait for 72 hours or more for rewards to show. Is there a way to confirm that my referral was used properly?

Thank you,

Re: Referral reward Not Showing

hTideGnow — Mon, 02 Jun 2025 15:11:23 GMT

@NasirS wrote:
Yesterday (June 1, 2025) a family member used my referral code (), which was accepted, to subscribe to a $35 CAN-USA-MEX plan. But he did not get any discount, nor did I get any reward. My Referrals is showing "Since joining Public Points, you've earned 0 Points from referrals, valued at: $0".

I wonder why is this? Do I need to wait for 72 hours or more for rewards to show. Is there a way to confirm that my referral was used properly?

Thank you,

hi @NasirS

please remove the code on your post, this is community and you are not supposed to post it here

for the referral discount, it is in fact a credit. So, your friend still need to pay the full price first. The $10 will be added to his account as a credit within 72 hours. And for your part, you will see the extra 1 point on your rewards account on your next renewal

Re: Referral reward Not Showing

NasirS — Mon, 02 Jun 2025 15:08:59 GMT

Thank you. How do I remove the code?

Re: Referral reward Not Showing

hTideGnow — Mon, 02 Jun 2025 15:11:02 GMT

hi @NasirS

on the original post, click the down arrow on the top right and select Edit Message and you can then update and remove the code