topic Re: please call me need assistant thank you in Get Support

please call me need assistant thank you

angelly — Sun, 01 Jun 2025 19:54:06 GMT

hi am trying to get a hold of public mobile as i need help activating a new account using a voucher please contact me

Re: please call me need assistant thank you

hTideGnow — Sun, 01 Jun 2025 16:24:02 GMT

sorry @angelly , PM won't call you , but they will message you back, you just need to open ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: please call me need assistant thank you

Chalupa_Batman — Sun, 01 Jun 2025 16:26:25 GMT

@angelly wrote:
hi am trying to get a hold of public mobile as i need help activating a new account using a voucher please contact me

Public Mobile is a self serve service. There are no phone numbers to call. Everything is done over these forums.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: please call me need assistant thank you

angelly — Sun, 01 Jun 2025 16:32:48 GMT

am trying to activate using my voucher but it wont let me

Re: please call me need assistant thank you

hTideGnow — Sun, 01 Jun 2025 16:36:46 GMT

sorry @angelly

voucher cannot be used for activation. PM support won't be able to help

you can keep your voucher for future renewal

to setup the account now, you can use a credit card or Visa Debit card or Mastercard Debit. If you don't have those, buy a prepaid credit card from store and use it for activation

Re: please call me need assistant thank you

Chalupa_Batman — Sun, 01 Jun 2025 16:45:53 GMT

@hTideGnow wrote:
sorry @angelly
voucher cannot be used for activation. PM support won't be able to help
you can keep your voucher for future renewal
to setup the account now, you can use a credit card or Visa Debit card or Mastercard Debit. If you don't have those, buy a prepaid credit card from store and use it for activation

With all due respect, this has never ever been proven. It was told at one point that Public Mobile can open an account with a zero balance and it was up to the customer to add the voucher. Until we actually here from Public Mobile on this issue, we should not be making these claims since none of us here are employees of the company. It is up to the customer to contact customer service to get help.

Re: please call me need assistant thank you

hTideGnow — Sun, 01 Jun 2025 16:54:58 GMT

sorry @Chalupa_Batman , you have been arguing with activation by voucher daily

there is no option on the activation portal for using voucher. They used to have it and they removed it

There was a short time that support agent can help with that but they stopped doing it, it is official. Couple community members have told you a fact but you just refuse to accept it

Re: please call me need assistant thank you

Chalupa_Batman — Sun, 01 Jun 2025 17:06:17 GMT

@hTideGnow wrote:
sorry @Chalupa_Batman , you have been arguing with activation by voucher daily
there is no option on the activation portal for using voucher. They used to have it and they removed it
There was a short time that support agent can help with that but they stopped doing it, it is official. Couple community members have told you a fact but you just refuse to accept it

You said the two words right there that say it all... Community Members. These community members are not employees of Public Mobile. No representative from Public Mobile has shared if it can or can not be done. So you keep sharing this information. I have no stake in Public Mobile. 🙂

Re: please call me need assistant thank you

Sansan — Mon, 02 Jun 2025 01:23:26 GMT

So it looks like it's a case by case thing. Public Mobile allows it to happen, but for whatever reason, the agents refuses to use the voucher to activate the account.

Looks like the as new customers they have to insist and escalate for it to happen which is really disappointing.

Re: please call me need assistant thank you

softech — Mon, 02 Jun 2025 19:54:54 GMT

@Chalupa_Batman @Sansan @hTideGnow @angelly

It is confirmed that customers can NO LONGER setup a new account/subscribe with voucher, PM CS_agents are unable to help with subscription using voucher as well.

When advising community members, please remember only credit cards, debit cards and prepaid credit cards are the only form of payment methods for new subscriptions. Vouchers can only be used for renewal and addon purchases after the account is setup.