topic Re: SIM card in Get Support

SIM card

Keonrandell — Sun, 01 Jun 2025 21:45:50 GMT

Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know what else to do. Thank you

Re: SIM card

hTideGnow — Sun, 01 Jun 2025 21:49:15 GMT

hi @Keonrandell

likely your new phone might not be compatible with the network , what model is that?

Re: SIM card

slusagm — Sun, 01 Jun 2025 21:50:35 GMT

try Reset network settings

and try manual connection, if you don't see Public Mobile, tell us what you see from the connection list

Re: SIM card

Handy1 — Sun, 01 Jun 2025 21:54:07 GMT

@Keonrandell Maybe the new phone you have is locked to another carrier, is it in contract with another provider by any chance other then Koodo or Telus . Maybe bell or Roger’s ?

Re: SIM card

slusagm — Sun, 01 Jun 2025 21:55:54 GMT

@Handy1 wrote:
@Keonrandell Maybe the new phone you have is locked to another carrier, is it in contract with another provider by any chance other then Koodo or Telus . Maybe bell or Roger’s ?

no @Handy1 , if the phone is carrier lock, it will show an error message and ask for PUK code, it won't be just keep searching

Re: SIM card

Chalupa_Batman — Sun, 01 Jun 2025 22:08:01 GMT

@Keonrandell wrote:
Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know what else to do. Thank you

If you place the SIM card into the phone that does the non stop searching, try these things.

Turn Airplane mode on, then wait a minute and turn it off.

Make sure the SIM card you've placed in the phone in properly (not upside down)

Update the software/firmware of the affected phone

If data roaming is turned on, turn it off.

Go to Network settings and turn off Automatically Select Network and see if Public Mobile shows up on the list. If so, pick it.

Depending on the phone, you may have it set to 5G, try setting the preferred network type to LTE.

Hope one of these help.

EDIT: Forgot to add this. Check to see if the phone has been blacklisted.

https://www.devicecheck.ca/check-status-device-canada/

Re: SIM card

funpig1 — Sun, 01 Jun 2025 22:20:10 GMT

@Keonrandell

Try cleaning the sim tray/slot of your phone.

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:22:28 GMT

Tried all the above. Still not working. Thank you!

Re: SIM card

hTideGnow — Sun, 01 Jun 2025 23:24:54 GMT

hi @Keonrandell you tried all the suggestions, but we still don't know what phone you have

it could be an incomparable phone

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:25:34 GMT

Where do I do the manual connection

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:26:09 GMT

Sorry its an iPhone 6

Re: SIM card

Chalupa_Batman — Sun, 01 Jun 2025 23:30:17 GMT

@Keonrandell wrote:
Sorry its an iPhone 6

Well that's why. iPhone 8 and up are the only phones that will work with Public Mobile. iPhone 6 is no longer compatible with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: SIM card

hTideGnow — Sun, 01 Jun 2025 23:30:03 GMT

Hi @Keonrandell iPhone 6 is the "new" phone that does not work?

But it should work

can you test with another active sim card?

and check if your phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:31:51 GMT

But The old phone that the SIM still works on is an iPhone 6s . SIM Works perfectly .. only reason I got another phone is iPhone 6s is not charging well. I only talk and text.

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:35:14 GMT

Correct the "new" phone is iPhone 6. My 6s the SIM works perfect. Also tried in my wife's koodo phone and works perfect. Must be an hardware issue. Phone isn't blacklisted. Thank you very much for your time!!

Re: SIM card

hTideGnow — Sun, 01 Jun 2025 23:37:42 GMT

hi @Keonrandell try the phone with another active sim, preferably with Telus or Koodo

and try Resetting the phone (wiping)

Re: SIM card

Keonrandell — Sun, 01 Jun 2025 23:39:17 GMT

The phone was completely reset when I got it. Just tried wife's koodo SIM. searching/no service. Phone is toast presumably