topic Re: lost my number - Subscriptions in Get Support

lost my number - Subscriptions

MaryamTalebi — Mon, 02 Jun 2025 20:46:42 GMT

I lost my number as I forgot to pay for my subscription. Can you please reactivate it so I can pay and get my number back. Please reply if any detail is required. Thanks.

Re: lost my number - Subscriptions

softech — Sun, 01 Jun 2025 14:38:33 GMT

@MaryamTalebi

if you missed payment yourself, you have to login My Account and use this link to load enough fund for renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

after you loaded the fund, wait 5 mins, reboot the phone and it should be good

Re: lost my number - Subscriptions

CharlieWhisky — Sun, 01 Jun 2025 14:40:55 GMT

Hi, if less than 90 days simply log in your account and reactivate. If more than 90 days, unfortunately your account is closed and you lost your number.
You will need to create a new account probably with new email.

Re: lost my number - Subscriptions

MaryamTalebi — Sun, 01 Jun 2025 15:15:59 GMT

Dear CharlieWhisky,

It was supposed to be 90 days tomorrow I wanted to make payment now but it said the subscription is not there! I have been a public mobile member with this number for 15 years now. Please do something so I can get my number back as this is important for me. This happened before once and they got my number back.

Re: lost my number - Subscriptions

CharlieWhisky — Sun, 01 Jun 2025 15:42:05 GMT

Hi, your best bet is to contact a Public Mobile agent and explain the situation. You can reach support by private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

Re: lost my number - Subscriptions

softech — Sun, 01 Jun 2025 15:44:27 GMT

@MaryamTalebi

if you call 1.855.4PUBLIC, choose French and then enter your phone number, can the system find your account from the phone number?