topic Re: trying to get into account to make changes in Get Support

trying to get into account to make changes

JTA1 — Sun, 01 Jun 2025 16:15:48 GMT

Would like to get into my son's account to make changes but we can't seem to figure out what email is set up with his phone number.
I'd like to increase his plan but can't get in to make any changes
The email we thought it was doesn't get any notices sent to it when we try to reset things via the website so I'm hoping someone can help us figure out what email to use.
I believe we set this up originally in 2020 or 2021.

Re: trying to get into account to make changes

hTideGnow — Sun, 01 Jun 2025 16:17:28 GMT

hi @JTA1

your son account probably not setup properly when EverSafe login was introducted like 2 years ago. But no worries, support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: trying to get into account to make changes

Handy1 — Sun, 01 Jun 2025 16:17:46 GMT

@JTA1 Easy for support to help you gain access to the account

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: trying to get into account to make changes

JTA1 — Sun, 01 Jun 2025 16:19:34 GMT

thanks for the info