topic Re: CS_Agent in Get Support

CS_Agent

ashikayy — Sun, 01 Jun 2025 19:54:26 GMT

Hi there. Can I get a CS_agent to get in contact with me??

Re: CS_Agent

hTideGnow — Sun, 01 Jun 2025 16:16:06 GMT

there is a chance Community can help if you want to share,

but if it is account related, then yes, check with PM support agent. Only way to get them to help is to submit ticket.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

Handy1 — Sun, 01 Jun 2025 16:19:10 GMT

@ashikayy Sorry they won’t contact you , instead you must engage them for help

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

Chalupa_Batman — Sun, 01 Jun 2025 16:20:34 GMT

@ashikayy wrote:
Hi there. Can I get a CS_agent to get in contact with me??

Hello @ashikayy

Public Mobile is a self serve service. These forums are your first point of contact to get any help if another community member can share their wisdom with you. However, if you feel it's above their knowledge, you yourself can contact a CS Agent. If you have the ability to log in, this is the proper way to contact them.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.