Add on

DrD61 — Sun, 01 Jun 2025 03:23:24 GMT

Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??

Re: Add on

softech — Sun, 01 Jun 2025 03:30:06 GMT

@DrD61

where are you trying to call? Only selected countries can be called using the international calling add-on:

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

If where you want to call is not on the list, you can try asking PM support to reverse the purchase. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Add on in Get Support

Add on

Re: Add on