topic Re: Transfer number in Get Support

Transfer number

Piper2025 — Sun, 01 Jun 2025 04:40:07 GMT

Bell says my number was transferred to Public Mobile but I still don't have service

Re: Transfer number

Chalupa_Batman — Sun, 01 Jun 2025 00:22:30 GMT

@Piper2025 wrote:
Bell says my number was transferred to Public Mobile but I still don't have service

Hey @Piper2025

Have you tried rebooting your phone? Another thing is since you were with Bell, go into your Settings, find Network Settings and reset them. Then reboot.

If you're still not connecting, reach out to a CS Agent this way.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Transfer number

Piper2025 — Sun, 01 Jun 2025 00:36:55 GMT

Thanks but I tried all of your suggestions and also just submitted a ticket. Is there anything else to do? I got an message from Public Mobile that the number was transferred over earlier today but still no service!

Re: Transfer number

Chalupa_Batman — Sun, 01 Jun 2025 00:39:42 GMT

@Piper2025 wrote:
Thanks but I tried all of your suggestions and also just submitted a ticket. Is there anything else to do? I got an message from Public Mobile that the number was transferred over earlier today but still no service!

Did you get a SIM card or eSIM? And as silly as this sounds as it has happened time and time again, are you sure the Public Mobile SIM card is in the phone? Also, do you have another phone you can try it in?

Re: Transfer number

Piper2025 — Sun, 01 Jun 2025 00:44:53 GMT

I have a Bell SIM card

Re: Transfer number

Chalupa_Batman — Sun, 01 Jun 2025 01:02:24 GMT

@Piper2025 wrote:
I have a Bell SIM card

In your phone? You need to place your Public Mobile SIM card in your phone and reboot the phone. And if that doesn't work, the first response has another option.

Re: Transfer number

hTideGnow — Sun, 01 Jun 2025 01:30:02 GMT

@Piper2025

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Transfer number

computergeek541 — Sun, 01 Jun 2025 04:39:40 GMT

@hTideGnow wrote:
@Piper2025
Did you get a text from the old carrier, did you reply Yes within 90 mins?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

There could be a porting issue, but the porting team call centre cannot help and should not be contacted at this time. Having no service at all with Public Mobile isn't a porting issue. That needs to be corrected first.