topic Re: Promo Plan Desired in Get Support

Promo Plan Desired

Pyroboy1501 — Sun, 01 Jun 2025 01:20:09 GMT

Why is it that, to get the promo plan I'm seeing, I can only create an account - not log in? I need it IMMEDIATELY or I'm literally switching to Freedom so I can call agents in a call centre. I'm so tired of waiting, because I need the usage out-of-country shortly.

Re: Promo Plan Desired

Pyroboy1501 — Sun, 01 Jun 2025 01:20:43 GMT

@CS_Agent

Re: Promo Plan Desired

Dunkman — Sun, 01 Jun 2025 01:27:19 GMT

@Pyroboy1501

Not all promo plans are available for existing customers. Login into your PM self service account, you can see what plans are available to yourself. Each existing customer has different personalized plan offers. Unfortunately, the plans are usually more expensive than your present plan.

Where are you going outside Canada? Public mobile only offers roaming in USA and Mexico. Not any other international country.

Re: Promo Plan Desired

hTideGnow — Sun, 01 Jun 2025 01:29:22 GMT

Sorry @Pyroboy1501 , CS agent cannot help to get promo plans or new activation plans. You can only change to plans available on your My Account's Change Subscription page

Re: Promo Plan Desired

BKNS27 — Sun, 01 Jun 2025 02:49:31 GMT

@Pyroboy1501

Carriers are offering competitive price plan so you can port out from PM whenever you wish but PM is a prepaid service so no refund for unused days.

Re: Promo Plan Desired

Pyroboy1501 — Sun, 01 Jun 2025 22:59:16 GMT

United States, but if they're not gonna give me the plan, I'm gonna have to switch providers continually based on sheer principle lol

Re: Promo Plan Desired

hTideGnow — Sun, 01 Jun 2025 23:05:11 GMT

hi @Pyroboy1501

you should see many Canada/US roaming plan on your My Account. Have you checked? or which exact one you want?

Re: Promo Plan Desired

tkdmasterg — Mon, 02 Jun 2025 02:43:55 GMT

That's awul. Do you know if it is possoble to close your account and then create a new one to get the better plan?

Also, I noticed that more subscriber promos options showing on the mobile app than the ones offered on the web version of public mobile.