topic Re: unable to log into account in Get Support

unable to log into account

MelE — Sat, 31 May 2025 22:31:46 GMT

I ported my phone number to another carrier and now II cannot log into my account is this normal?

Re: unable to log into account

Handy1 — Sat, 31 May 2025 22:33:11 GMT

@MelE Yes this is normal the moment you successfully port your number out it automatically closes your account , hence why you cannot log in and you shouldn’t be charged gain

Re: unable to log into account

Chalupa_Batman — Sat, 31 May 2025 22:33:23 GMT

@MelE wrote:
I ported my phone number to another carrier and now II cannot log into my account is this normal?

Hey @MelE

Yes, 100% normal. Once you port your number elsewhere, it automatically closes your account.

Re: unable to log into account

slusagm — Sat, 31 May 2025 22:39:23 GMT

Porting tales time, can you make calls? Can you receive calls?

If you cannot make tlcalls tooz the issue is related with incomplete port. there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them