topic New phone, no esim in Get Support

New phone, no esim

Yukon_caller — Sat, 31 May 2025 20:20:00 GMT

I bought a new phone that doesn't have esim capacity. Ordered a SIM from Public Mobile and have installed in the new phone and entered the SIM card # into my account info through the app. Still don't have a connection. What do I need to do next?

Re: New phone, no esim

softech — Sat, 31 May 2025 20:23:47 GMT

@Yukon_caller try reboot the phone

If still not able to connect, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New phone, no esim

Yukon_caller — Sat, 31 May 2025 20:36:39 GMT

That worked. Thanks!