topic Tracking a Physical SIM Card in Get Support

Tracking a Physical SIM Card

KikiCat — Sat, 31 May 2025 19:53:36 GMT

I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business days", so I was hoping someone could help me identify my order number so I can at least track it. Thanks!

Re: Tracking a Physical SIM Card

hTideGnow — Sat, 31 May 2025 19:24:07 GMT

hi @KikiCat PM uses regular Canada Post and no tracking

and the 2 days just how long for them to ship out. Usually you get the sim in a week's but could also take as long as 3 weeks

if you need to her the order status, ask PM agent.

please submit a ticket with CS Agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Tracking a Physical SIM Card

Chalupa_Batman — Sat, 31 May 2025 19:24:07 GMT

@KikiCat wrote:
I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business days", so I was hoping someone could help me identify my order number so I can at least track it. Thanks!

Hello @KikiCat

There is no way to track a Canada Post SIM card order. It's up to the "Postal Gods" sort of speak. It can take up to 3 weeks however with what's happening with Canada Post right now, might take a bit longer.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: Tracking a Physical SIM Card

KikiCat — Sat, 31 May 2025 19:37:07 GMT

Ah jeez, thank you. Do you know if there is a way to cancel the order of the SIM I ordered through Public? You're right, Amazon is cheaper and can be here on Monday. 😅

Re: Tracking a Physical SIM Card

Chalupa_Batman — Sat, 31 May 2025 19:46:53 GMT

@KikiCat wrote:
Ah jeez, thank you. Do you know if there is a way to cancel the order of the SIM I ordered through Public? You're right, Amazon is cheaper and can be here on Monday. 😅

Nice. Once PM has sent the SIM card, no way to stop it. Best to keep it as a spare card if you ever need it OR if there is ever a day you have a friend or family member wants to try Public Mobile, give them the card for $5 and use your referral code so you get credits on your account. Win Win!!

Re: Tracking a Physical SIM Card

hTideGnow — Sat, 31 May 2025 19:51:45 GMT

hi @KikiCat they probably won't cancel

but if you waited long, over 10 days, message PM and ask and they might allow you to buy in person elsewhere and reimburse

Re: Tracking a Physical SIM Card

CSA_PM — Sat, 31 May 2025 20:09:07 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage