topic Resuming service in Get Support

Resuming service

Nelly3 — Sat, 31 May 2025 17:54:46 GMT

Can anyone help me with making payment to resume phone service?

Re: Resuming service

Handy1 — Sat, 31 May 2025 17:56:15 GMT

@Nelly3 You can buy payment vouchers from shoppers drug mart and load the funds *611 and resume services right away

Re: Resuming service

Yummy — Sat, 31 May 2025 18:04:17 GMT

Add funds to your account or pay the bill and service should resume automatically. If not, it should be a button 'resume' or similar if you have enough funds on account. But if you were suspended for 90+ days then your account is gone, number lost.

Re: Resuming service

Chalupa_Batman — Sat, 31 May 2025 18:14:50 GMT

@Nelly3 wrote:
Can anyone help me with making payment to resume phone service?

Hey @Nelly3

Without knowing specifics, I'll do my best to throw out some ideas. My ideas are IF you haven't gone past the 90 days Public Mobile allows to be suspended. After 90 days, your account and number will be gone. If so, might want to look at another plan AND you will require a new SIM card.

1. If you have a credit card already on file, just go to THIS link and turn autopay back on. Or if you have a prepaid credit card, you can always replace what's there.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

2. You can always stop by a place like Shoppers Drug Mart and pick up some vouchers to pay for Public Mobile if it's been suspended. You can add your vouchers HERE.

https://myaccount.publicmobile.ca/en/account/payment/payvoucher

Hopefully this will start you on the correct path.

Re: Resuming service

BKNS27 — Sat, 31 May 2025 21:03:25 GMT

@Nelly3

Sorry we are all members like you and I don’t think a member will be so kind to make a payment for you…but who knows. There could be a generous person that might.