topic No option to pay in Get Support

No option to pay

Cantrese55 — Sat, 31 May 2025 05:52:50 GMT

I went to pay for my subscription and there is no option to pay on my app or on the internet. How do I find it lol. Please and thank you

Re: No option to pay

ORNGNBLK — Sat, 31 May 2025 09:23:43 GMT

@Cantrese55 When you originally signed up, you would have “subscribed” to the default auto pay function which auto charges the credit card used, every 30 days to continually renew your plan. In the event that you chose to toggle this feature off and need to pay for an upcoming renewal, you can use vouchers (from instore retailers or online merchants as well. Please check online for a list of stores I your local province) . Hope this helps

Re: No option to pay

basedtom — Sat, 31 May 2025 12:33:02 GMT

If you login on the browser you should see "Payments" on the left hand side. It will tell you when your next upcoming payment is. You can click "manage subscription" to cancel your plan, or change your payment method. You can also click "Subscriptions & Add-Ons" on the left hand side to change your plan.

Re: No option to pay

BKNS27 — Sat, 31 May 2025 13:10:22 GMT

@Cantrese55

You can call 611 or 1-855-4PUBLUC if you are making a manual payment.

Re: No option to pay

softech — Sat, 31 May 2025 14:44:53 GMT

@Cantrese55

if you use the web to login My Account, you can use this page to make payment

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: No option to pay

Cantrese55 — Fri, 22 Aug 2025 22:08:36 GMT

Thank you

Re: No option to pay

computergeek541 — Fri, 22 Aug 2025 22:12:31 GMT

self solution removed