topic Re: No service in Get Support

No service

Ramjeteye — Fri, 25 Apr 2025 22:44:36 GMT

Why isn't my phone working even though I only used 19 gig of data out 60 gig. And my renewal is the 09th of May. Upon further reading I udes up Ll my minutes. 35 dollars gets 60 gigs of data but apparently not enough phone minutes. It's not like I talk on phone like school girl. Now wha

Re: No service

hairbag1 — Fri, 25 Apr 2025 22:47:14 GMT

@Ramjeteye

you should have unlimited Canada calling minutes with that $35 plan. Have you tried rebooting your cellphone. Log in on a laptop but clear cache files and use incognito mode to log in and see details of your plan.

Re: No service

BKNS27 — Fri, 25 Apr 2025 23:15:24 GMT

@Ramjeteye

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: No service

Ramjeteye — Fri, 30 May 2025 23:57:50 GMT

Good idea but I'm no phone repairman. Just expect my service to work . I have less than a year old phone

Re: No service

Ramjeteye — Sat, 31 May 2025 00:00:31 GMT

Yes it's the local and International minutes are 500. I never talk on hone for that long mostly 2min. call.

Re: No service

BKNS27 — Sat, 31 May 2025 01:25:50 GMT

@Ramjeteye

Best to login to your account and check the log of all your calls for last month. There is a drop-down menu for outgoing and incoming calls then set the start and end dates within your renewal date.

If there are discrepancies or you can’t login to your account. Click on the Chat icon and type in Submit a Ticket for a agent to help you within staff hours from 9:00am to 10:00pm EST.

Re: No service

CSA_PM — Sat, 31 May 2025 16:47:27 GMT

Hi there, I’ve looked into it and see that the issue is now being handled directly by an agent.

Let me know if any further help is needed.