topic Re: Wrong phone number in Get Support

Wrong phone number

Cheezy1 — Fri, 30 May 2025 21:36:02 GMT

I have not been able to activate this account that i have been paying since January because the phone number is incorrect, therefore the code you are sending goes to a wrong number. My number is 780-xxx-xxxx. Please give me a call as my wife’s account also has an error with her phone number and password. Once corrected we need you to credit our accounts for all the months we have been paying without getting service. Thank you

Re: Wrong phone number

abtest — Fri, 30 May 2025 20:55:48 GMT

@Cheezy1- Everyone here is a customer like you. You need help from an agent. There is no telephone support with Public Mobile. Click the chat bubble on the lower right, and start a conversation to open a ticket.

Also, since this is a public forum, you should remove any private information (your tel#).

Re: Wrong phone number

Chalupa_Batman — Fri, 30 May 2025 21:04:44 GMT

Hello @Cheezy1

Please remove the phone number, these are not private forums.

I'm sure when you signed up with Public Mobile you read that this is a self serve service. The way to contact a CS Agent, if you have the ability to log in is via the chatbot in the bottom right corner. However, because you are unable to log in, this is how to reach one.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Wrong phone number

Phil_Adelphus — Fri, 30 May 2025 21:26:57 GMT

@Cheezy1 If you're not sure how to edit out your phone number it's the little v in a circle top right of your post. Tap that and select edit.

Re: Wrong phone number

CSA_PM — Fri, 30 May 2025 21:57:25 GMT

Hello,

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage