topic Re: How to cancel or leave Public Mobile? in Get Support

How to cancel or leave Public Mobile?

Ryoichi — Fri, 30 May 2025 20:05:28 GMT

I'd like to cancel my contract on Public Mobile as I'll leave Canada. How to do that? Can I do it by app or browser?

Re: How to cancel or leave Public Mobile?

ORNGNBLK — Fri, 30 May 2025 20:10:28 GMT

@Ryoichi if using the app, you can go to MANAGE SUBSCRIPTION, and under Subscription Renewal, you can hit UNSUBSCRIBE

Re: How to cancel or leave Public Mobile?

TheSterlinger — Fri, 30 May 2025 20:11:24 GMT

Once you sign into the account online, slide the Subscribed button in green to off. Should turn red. This will prevent further charges to your credit card. After 90 days of non payment, no available funds, the account will be closed.

You can cancel via the app or browser, whichever you use.

Re: How to cancel or leave Public Mobile?

Ryoichi — Fri, 30 May 2025 20:13:48 GMT

That's it? Then, am I no longer charged? If I unsubscribe it now, can I use Public Mobile until the next renew date or I cannot use once I have done it?

Re: How to cancel or leave Public Mobile?

ORNGNBLK — Fri, 30 May 2025 20:14:56 GMT

@Ryoichi you can use the service until the end of your cycle and further usage will not work.

Re: How to cancel or leave Public Mobile?

Meow — Fri, 30 May 2025 22:51:52 GMT

If you are leaving Canada forever you would have to cancel all your credit cards so when you do that your payment will fail and after 90 days of no pay your account will be deleted.