topic Re: Sim not received in Get Support

Sim not received

danielvoneisner — Fri, 30 May 2025 19:08:38 GMT

Hi, I have ordered a sim card about 2 weeks ago to activate a new plan.

Still haven't received it

Re: Sim not received

hairbag1 — Fri, 30 May 2025 19:10:34 GMT

it's been known to take 3 weeks for delivery, but with Canada Post issues...could take longer now. Why not just get one on Amazon for about $5 with FAST delivery if you have a Prime account.

Re: Sim not received

softech — Fri, 30 May 2025 19:25:02 GMT

@danielvoneisner

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim not received

CSA_PM — Fri, 30 May 2025 19:38:21 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage