topic Re: No service in Get Support

No service

Marchello — Fri, 30 May 2025 18:40:26 GMT

Hello,

I am unable to to make or receive phone calls and have no internet. I turn off and on my cellular plan, and restarted my phone. Same issue.

Any suggestions how to fix the problem?

Re: No service

hairbag1 — Fri, 30 May 2025 18:41:57 GMT

@Marchello

did you just activate a new account or is the account been active for awhile ?

Re: No service

Marchello — Fri, 30 May 2025 18:44:28 GMT

Has been activated for a month. Just changed my credit card and had to update the CC number on my Public Mobile account.

Re: No service

slusagm — Fri, 30 May 2025 18:45:47 GMT

Check if your account is active. login My Account or call 18554PUBLIC and check

Iif active, try Reset Network Settings and sim on another phone

Re: No service

Marchello — Fri, 30 May 2025 18:52:33 GMT

It is active. I don't have a physical SIM, just an e-SIM.

Re: No service

hairbag1 — Fri, 30 May 2025 19:05:46 GMT

@Marchello wrote:
It is active. I don't have a physical SIM, just an e-SIM.

Could be a problem after changing payment card.

Click on the orange bubble lower right side of page to start process of contacting Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: No service

sab8 — Fri, 30 May 2025 19:08:07 GMT

I had the same issue. Re-enter your cc info, and press PAY

Re: No service

Marchello — Fri, 30 May 2025 19:10:41 GMT

Thqnk you. Problem solved!

Re: No service

Dunkman — Fri, 30 May 2025 19:26:33 GMT

@Marchello wrote:
Thqnk you. Problem solved!

@Marchello

That is great to hear that your issue solved. If you wouldn't mind, how was the problem solved? Just for future reference.

Re: No service

Alice22 — Wed, 06 Aug 2025 17:09:04 GMT

How do I activate my account? My service is on hold can't make phone calls