topic Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S in Get Support

urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows SOS

Catarina_Spence — Fri, 30 May 2025 04:06:46 GMT

I recently ported my phone number to Public from telus and activated an eSim for the service. I received confirmation that the porting process was successful from telus end but there was a sync issue from public.

however, I accidentally deleted the eSim profile from my phone. Since then, my phone shows SOS only and I am unable to make or receive calls or texts.

when I try to add the esim back using the original activation QR code I get a message saying my number cannot be transferred or activated again. I am concerned that deleting the eSim may have caused my number activation to be blocked or stuck.

I want to clarify that:

the number porting process was fully completed and the number is now with Public Mobile

I currently have no active eSim or Sim installed on my phone, which is why I have no service.

I need help to reactivate my number on a new eSim profile so I can use my phone normally.

Please assist with reissuing a new QR code or resetting my account activation if necessary.

I NEED HELP

Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S

Handy1 — Fri, 30 May 2025 02:01:26 GMT

@Catarina_Spence

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S

softech — Fri, 30 May 2025 02:03:36 GMT

@Catarina_Spence

you shouldn't have deleted your esim. It was likely just an esim setup on the device or a sim provisioning issue and both could be resolved quickly

now that you have deleted your esim, you have no choice but to engage support to try to get a new esim or change to physical sim first. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S

Catarina_Spence — Fri, 30 May 2025 02:06:54 GMT

thanks, I understand but I was freaking out because it was past 6 hours already. Now im stuck with SOS mode and can't reactivate the number without help. hoping they get back to me quickly

Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S

Handy1 — Fri, 30 May 2025 02:11:27 GMT

@Catarina_Spence unfortunately timing is kinda bad support hours are 9am-10pm EST most likely won’t get a re ply till tomorrow morning some time , but I have seen in the past some got lucky with reply through out the night before , best of luck 🤞 but definitely sometime tomorrow you will get reply from customer service

Re: urgent help needed - number ported to public mobile, eSim deleted and can't reactivate - shows S

Catarina_Spence — Fri, 30 May 2025 02:18:56 GMT

Thank you!! Definitely hoping they can send a new QR code and get my original phone number before I loose access to everything especially because its my work number 😞