topic Re: Did anybody lost 2GB holiday bonuses? in Get Support

Did anybody lost 2GB holiday bonuses?

Meow — Fri, 30 May 2025 04:08:36 GMT

Just checked my account and 2x2GB Holiday bonus data is missing?!?! No I did NOT use. Yes, I am absolutely sure... as I currently do not use mobile data at all. Hoarding it for vacation and they are gone 😞

Re: Did anybody lost 2GB holiday bonuses?

Chalupa_Batman — Thu, 29 May 2025 22:39:39 GMT

@Meow wrote:
Just checked my account and 2x2GB Holiday bonus data is missing?!?! No I did NOT use. Yes, I am absolutely sure... as I currently do not use mobile data at all. Hoarding it for vacation and they are gone 😞

If it's gone missing, you can create a ticket to find out why. However, when you say "go on vacation"... that data can only be used in Canada so... just letting you know.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Did anybody lost 2GB holiday bonuses?

Handy1 — Thu, 29 May 2025 22:50:31 GMT

@Meow That’s certainly odd , I still have mine

Re: Did anybody lost 2GB holiday bonuses?

hairbag1 — Thu, 29 May 2025 22:52:34 GMT

@Meow

I also, still have my Holiday Bonus data and LD calling minutes too.

Re: Did anybody lost 2GB holiday bonuses?

hTideGnow — Thu, 29 May 2025 22:55:14 GMT

hi @Meow

i still have mine. You still have used them up without knowing

Re: Did anybody lost 2GB holiday bonuses?

CSA_PM — Fri, 30 May 2025 00:28:06 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage