topic Re: Couple of Problems in Get Support

Couple of Problems

Tish54 — Thu, 29 May 2025 18:56:59 GMT

Just got a text from Public Mobile saying I had used up 75% of my data (1.5 gigs of 2 gigs) as of May 29th 2025. Absolutely wrong. I turn data off on my phone and my apps. According to my phone I have used only 300MBs of data since May 1st. 2025. I was given 2 gigs of free data years ago and used up 1.5 gigs of that allotment. I think they are trying to deduct this amount from my new plan. Not Fair.

Moreover my account is overpaid for the month of March 2025 and this was not rectified in April or May in accordance with the information on their website.

I want to contact them directly. How do I do that?

Your help is valued.

Re: Couple of Problems

Handy1 — Thu, 29 May 2025 19:01:41 GMT

@Tish54

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Couple of Problems

Dunkman — Thu, 29 May 2025 19:06:33 GMT

@Tish54

What is your base plan data allottment? 250 mB? 1 GB? 2GB?

As for the billing issue in March, more details would be helpful. Was it a double charge? Did you get extra available funds?

Re: Couple of Problems

BKNS27 — Thu, 29 May 2025 19:40:01 GMT

@Tish54

Make sure it is not the data monitoring app on your phone because PM is on a 30 day cycle and not a monthly cycle.

Always better to login to your account on the PM app or website to get your true data usage.

FYI, PM updates your usage twice a day. Around noon and around midnight.

Re: Couple of Problems

CSA_PM — Thu, 29 May 2025 19:45:31 GMT

Hello,

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage