topic Re: Mobile netwoek in Get Support

Mobile netwoek

Peter27 — Thu, 29 May 2025 01:35:42 GMT

Mobile network in settings greyed out. How do i get it back Thanks

Re: Mobile netwoek

hTideGnow — Thu, 29 May 2025 01:37:36 GMT

hi @Peter27

sound like a device issue.

Make sure Airplane mode is disabled. Also make sure mobile data limit is disabled, too

Try Reset Network settings

Re: Mobile netwoek

Peter27 — Thu, 29 May 2025 01:50:46 GMT

Now saying mobile network not avaiable

Re: Mobile netwoek

hTideGnow — Thu, 29 May 2025 01:53:51 GMT

hi @Peter27

what phone do you have? maybe a screenshot?

which city you are at?

and can you get inbound/outbound voice calls without problem?

Re: Mobile netwoek

Peter27 — Thu, 29 May 2025 01:57:42 GMT

Put a travel card in to go to Europe. Just got back and put original card back in and now i get this error. Says no sim card in phone. Cant make calls. Worked before i went to Europe.

Re: Mobile netwoek

hairbag1 — Thu, 29 May 2025 02:00:13 GMT

@Peter27 wrote:
Put a travel card in to go to Europe. Just got back and put original card back in and now i get this error. Says no sim card in phone. Cant make calls. Worked before i went to Europe.

So how long ago did your plan get suspended due to non-pay ? If it's been in excess of 90 days, your account has been deactivated. You'd need a new sim to start a new account.

Re: Mobile netwoek

softech — Thu, 29 May 2025 02:17:31 GMT

@Peter27 make sure you removed the travel sim. if it is an eSIM, please delete it.

Then check the VPN screen and delete the VPN profile

Next, reboot the phone and click Reset Network Settings and it should resolve the problem