topic Re: Wrong number in Get Support

Wrong number

Heatherkashino — Thu, 29 May 2025 04:13:42 GMT

How do I change the phone number that receives verification code

Re: Wrong number

Chalupa_Batman — Thu, 29 May 2025 00:02:34 GMT

@Heatherkashino wrote:
How do I change the phone number that receives verification code

Hello @Heatherkashino

Log into your account and use this link.

https://eversafe.id.telus.com/user/selfservemenu

There you can change name, email address and phone number needed for EverSafe.

Re: Wrong number

softech — Thu, 29 May 2025 00:03:15 GMT

@Heatherkashino

see if you can login My Account and ask the code to send to your email instead. On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If that works, then go to Profile page, click Manage EverSafe ID and update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile

if you cannot get the code via email, then you have to engage PM support for help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Wrong number

computergeek541 — Thu, 29 May 2025 00:13:38 GMT