topic Re: Changing payment method in Get Support

Changing payment method

MandyMuffin — Thu, 29 May 2025 04:20:17 GMT

I have been trying to change my authorized payment method to a different credit card from the one I originally subscribed with but it won't accept my payment and restart my subscription. So now I have no working phone to make or accept calls.

Re: Changing payment method

Chalupa_Batman — Wed, 28 May 2025 21:52:18 GMT

@MandyMuffin wrote:
I have been trying to change my authorized payment method to a different credit card from the one I originally subscribed with but it won't accept my payment and restart my subscription. So now I have no working phone to make or accept calls.

Hey @MandyMuffin

Public Mobile's website is known to have cache issues. Go into your browser settings, clear your cache (lifetime) and restart your browser. Then once it's restarted, go into settings and pick Incognito Mode and log back into the website. You SHOULD be able to now change it.

Re: Changing payment method

Handy1 — Wed, 28 May 2025 21:54:30 GMT

@MandyMuffin Best to use the app to change credit card info , but if yin tried to many times you maybe locked out for full 24 hours before trying again and best to first delete the app and reinstall the app and when you opening up the app allow location services on in the app to start and it should work . But if in a hurry you can buy payment vouchers from shoppers drug mart and load the funds *611 to resume services . But if you need support you can

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing payment method

MandyMuffin — Wed, 28 May 2025 22:51:04 GMT

Thank you. After trying everything else, I finally did end up doing this. I just hate that I could possibly still have to go another full day without a working phone before getting a reply.

Re: Changing payment method

MandyMuffin — Wed, 28 May 2025 22:54:34 GMT

Thank you for trying to help. I did switch to the app but still had the same problem over and over again. I finally ended up having to send a ticket. Hoping I hear back from someone sooner than later!

Re: Changing payment method

funpig1 — Thu, 29 May 2025 10:23:18 GMT

@MandyMuffin

After you enter your 16 digit credit card number, did you scroll right and also add your expiry date and the three digit cvv number?

Did you make sure that your postal code is the same as the credit card billing postal code?

And finally, did you scroll to the bottom of the page to check the box that you agree to all the terms?

If so, you've done everything correctly.

You are not the first person that has run into this problem. Public mobile should not make it difficult for their customers to make payments. When you finally get in touch with the customer agent, I suggest that you demand compensation for the inconvenience from this service issue. Good luck.