topic Re: Issue when transferring phone number in Get Support

Issue when transferring phone number

Tina2019 — Thu, 29 May 2025 04:23:25 GMT

Hi, I am having a hard time calling Public mobile and my current service provider to transfer my number. It is still pending and I don’t know what else I have to do. It is being 2 days and hours on phone call.

Re: Issue when transferring phone number

Phil_Adelphus — Wed, 28 May 2025 21:32:45 GMT

@Tina2019 Can you explain a bit more, did you request the transfer when you activated the account on the app, and did you reply Yes to the text message from your old provider to release the number within 90 minutes? Are you calling the porting team at Public Mobile and they can't help? Is your previous provider account still active?

Re: Issue when transferring phone number

Chalupa_Batman — Wed, 28 May 2025 21:44:39 GMT

@Tina2019 wrote:
Hi, I am having a hard time calling Public mobile and my current service provider to transfer my number. It is still pending and I don’t know what else I have to do. It is being 2 days and hours on phone call.

Hello @Tina2019

To resolve this matter, you need to create a ticket to a CS Agent for assistance. Here's how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.