topic Re: Call Control to prevent spam calls? in Get Support

Call Control to prevent spam calls?

RBV — Fri, 25 Oct 2024 23:51:35 GMT

For the last several months I have been receiving spam calls to my public mobile number claiming to be from Bell, rogers, or Shaw. These are obviously phishing calls being made from India however they always appear to be coming from a different number so I can't block them. Does anyone know if public mobile offers some sort of call control service that would require an automated caller to to verify that they are not a machine before the call comes through to my mobile device? Thanks.

Re: Call Control to prevent spam calls?

Handy1 — Fri, 25 Oct 2024 22:53:29 GMT

@RBV No sorry no such feature with public mobile , your just best to no answer unknown callers

Re: Call Control to prevent spam calls?

hairbag1 — Fri, 25 Oct 2024 22:54:27 GMT

@RBV

no spam blocker here at PM. Just don't answer unless you recognise the caller. If it's legit, they can leave a voicemail and you can call back. Once they find you answer any calls...they'll hound you as you found out.

Re: Call Control to prevent spam calls?

will13am — Fri, 25 Oct 2024 22:54:32 GMT

@RBV , you will need to use the spam call filter built into your phone app.

Re: Call Control to prevent spam calls?

NDesai — Fri, 25 Oct 2024 22:56:46 GMT

@RBV Unfortunately, PM doesn't offer any call control services. If you use phone like PIxel, you can direct them to the google assistance on your behalf to figure out whether it is a fake or real call. Google phone app does a good job overall to auto block some spam calls. Scammers are getting smarter, they will first do a mass call just to see if anyone picks up. If you answer, but no one says anything, that means they marked your number as active line. They will then scam call you soon with another number. So the trick is to not answer calls from unknown numbers if you can. Let them leave a voicemail if they are calling in for real.

Re: Call Control to prevent spam calls?

DDM69 — Sat, 26 Oct 2024 12:06:52 GMT

If it's an iphone you can block unknown numbers. Check Youtube.

Re: Call Control to prevent spam calls?

Nezgar — Sat, 26 Oct 2024 19:28:08 GMT

@hairbag1 wrote:
@RBV
no spam blocker here at PM. Just don't answer unless you recognise the caller. If it's legit, they can leave a voicemail and you can call back. Once they find you answer any calls...they'll hound you as you found out.

I like to answer the junk calls, and see if I can get a human on the line... and then try to keep them on the line as long as I can, as I have unlimited incoming calls on my $15 plan, and they are likely using a bulk VoIP calling trunk from whatever country they are calling from that costs them by the minute. The longer they are kept on the line, the more they pay! Even if you just ask them to hold on a minute, then put the phone down hehe. Or ask them how their genitals are doing, etc.

Re: Call Control to prevent spam calls?

RBV — Sat, 02 Nov 2024 14:48:23 GMT

I guess that's my only solution. As an addendum, since these thieves are using spoofed numbers you can tell if the unrecognized number is a scam by not answering and then immediately calling it back. You will get a " no such number" notification.

Re: Call Control to prevent spam calls?

AMG888 — Sun, 24 Nov 2024 01:10:16 GMT

I am considering moving from Koodo to Public. The only thing holding me back is the Call Control feature. Is this feature now available with Public? Alternatively, is there a similar service that can be added on? Please provide details about what Koodo currently offers.

Call Control

Call Control helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call can be connected. Callers with no response (e.g. robo-dialers) or an incorrect response won’t be able to complete the call and will hear a standard Call Control message instead.

This feature also lets you manage preferences and maintain lists of Authorized and Blocked Callers on the Call Control page in Self Serve.

Call Control is free and optional.

Re: Call Control to prevent spam calls?

slusagm — Sun, 24 Nov 2024 01:12:31 GMT

Call control only eliminate robo-dialers, but at the same time, it gives more trouble for your real friends and family when calling you

I see dont see why so hard to decline spam calls when you see on the caller display

Re: Call Control to prevent spam calls?

BeaPea — Wed, 15 Jan 2025 04:55:02 GMT

A lot of responses here on how to work around spam callers... How about PM considers having call control as an option? I'd pay for it. I don't have time or patience to play guessing games with who is calling me.

Within a day of moving over to PM I started getting spam calls again. I didn't realize how well call control was working... until I no longer had it.

So, where do we submit service requests?

Re: Call Control to prevent spam calls?

RG3987 — Wed, 05 Feb 2025 17:33:53 GMT

You said exactly what I was about to submit!

I had CC with Koodo and when I switched to PM,, boom,, started getting them, where I never had previously.

I'd pay an extra couple of $ for that add on to not have to do my own filtering.

Wish I knew how to submit that request.

Re: Call Control to prevent spam calls?

Sand99 — Wed, 28 May 2025 20:30:00 GMT

There is a setting in your iPhone, that says silence, all unknown callers. If somebody is not in your contacts or in your recent phone calls, they will be sent straight to voicemail and your phone will not ring

Re: Call Control to prevent spam calls?

BeaPea — Wed, 28 May 2025 23:32:06 GMT

You're assuming everyone has an iPhone; I don't. Blocking all calls except those in your contact list is too heavy-handed. Missing important calls from medical offices that you don't typically access, for example, is too risky. There's a difference between spam calls and legit unknown callers, which call control does a really good job of deciphering.

Re: Call Control to prevent spam calls?

RG3987 — Thu, 29 May 2025 11:16:49 GMT

Agree 100% with you.

The beauty of CC is that it WILL allow a legitimate caller through if they simply enter a code. Unlike the previous suggestion of sending right to VM, which isn't a solution. And yes, not everyone uses Apple. I go for affordability.

Bring us Call Control !

Re: Call Control to prevent spam calls?

MeganMedi — Mon, 29 Dec 2025 16:49:59 GMT

My sister has call control for FREE with telus. When I reached out to public mobile they gave the weakest ways to block spam calls. Its impossible to block them all.

The pros with caller control- my sister gets 0 spam calls. Human and robots. And her friends once they go through the screening which is to press a number, they dont have to do it again.

I believe all phone services should have caller control or for the lesser phone companies offer a very small fee.

Re: Call Control to prevent spam calls?

Nezgar — Mon, 29 Dec 2025 17:01:48 GMT

@MeganMedi wrote:
My sister has call control for FREE with telus. When I reached out to public mobile they gave the weakest ways to block spam calls. Its impossible to block them all.
The pros with caller control- my sister gets 0 spam calls. Human and robots. And her friends once they go through the screening which is to press a number, they dont have to do it again.
I believe all phone services should have caller control or for the lesser phone companies offer a very small fee.

All true, but Public Mobile is Telus's 3rd tier brand and will get least priority for "nice" feautres, as they try to encourage customers to upgrade to their more lucrative post-paid Koodo and Telus Mobility plans. Post-paid plans also come with contracts, risk of surprise fees and less billing transparency.

Phones are improving their built in functions, but for now since while these calls are a nuissance, they don't cost me anythingn so I just answer junk calls and put the phone down (to waste their time), but newer revs of Google and iPhones have a built in answering/screening service which may otherwise be of use as well.

Re: Call Control to prevent spam calls?

RG3987 — Mon, 29 Dec 2025 17:36:38 GMT

I 110% agree! I even suggested I'd be willing to pay a nominal monthly fee for that option.

Apparently PM is a tier 3 provider and they don't offer those "features".

I previously was with Koodo (tier 2) and they offered it. And obviously Telus (tier 1) offers it.

Ironically Koodo & PM are owned by Telus....