topic Re: Ported from chatr but unable to receive calls - please help!! in Get Support

Ported from chatr but unable to receive calls - please help!!

TRKUL — Tue, 04 Jan 2022 23:08:20 GMT

I moved from Chatr to PM today morning. I got the confirmation on self serve that number porting has been processed sucessfully. However, it appears to me that number is still active with Chatr and porting was not completed. I am able to make outgoing calls on my PM sim but I can't recieve incoming calls as it is going directly to VM.

Can someone please look into this issue? I am new to PM forum so please excuse me if I have not submitted my request correctly.

Thanks, Trkul

Re: Ported from chatr but unable to receive calls - please help!!

arkw — Tue, 08 Nov 2016 17:53:05 GMT

Hey there, how long has it been since you ported? Usually it takes a few hours to fully go through.

The fact that you can make outgoing calls means that the port was successful, just need to wait for ChatR to move the number to PM.

Might also need to turn off and on your phone.

If it still doesn't work after a few hours, then you should contact the mods.

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Tue, 08 Nov 2016 17:57:55 GMT

It is more than 2.5 hours. I just called Chatr and they have confirmed that the number is still active with Chatr. I restarted the phone couple of times but no difference. It could be possible that porting process is not completed yet. I will wait for few hours.

Re: Ported from chatr but unable to receive calls - please help!!

arkw — Tue, 08 Nov 2016 18:10:19 GMT

That is definitely a possibility, hopefully it'll finish quickly.

Unfortunately the mods have a weekend full of private messages to go through, so they may not get back to you today.

I helped a friend port and her data/outbound calls work, but incoming calls went to VM as well. After a few hours it cleared up and worked perfectly.

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Tue, 08 Nov 2016 20:29:49 GMT

Mods, It is more than 5 hours and I still can't receive any calls. Can you please help?

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Wed, 09 Nov 2016 14:31:42 GMT

I am still not able to recieve calls second day of service with PM. Sent private message with all my details to @Mary_M .

Please help!!.

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Wed, 09 Nov 2016 18:22:36 GMT

Tomorrow is my last day of service with Chatr unless I renew it again for one month. Please resolve this issue today, cc: @Mary_M , @Saray_O, @Shazia_K, @Caroline_D

Thank you in advance.

Re: Ported from chatr but unable to receive calls - please help!!

Shazia_K — Wed, 09 Nov 2016 18:34:22 GMT

@TRKUL,

Sorry, the port had failed due to a wrong pin entered in the porting request, I fixed it by giving them the right account number you had sent me earlier.

Please allow at least 2 hours for the port to complete and then simply power cycle your phone.

Thanks,

Shazia

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Wed, 09 Nov 2016 18:46:49 GMT

Thank yoy @Shazia_KShazia for addressing this issue. I will try after 2 hours.

Re: Ported from chatr but unable to receive calls - please help!!

TRKUL — Wed, 09 Nov 2016 19:25:09 GMT

Recieved message that porting request completed sucessfully. Incoming calls are working fine now. @Shazia_K - Thank you so much for your quick help.

Re: Ported from chatr but unable to receive calls - please help!!

ashar — Wed, 09 Nov 2016 21:24:52 GMT

@Shazia_K I'm having the exact same issue, and I've messaged you with all relevant information, and this is my 3rd day without incoming calls. This is becoming increasingly frusturating.

Re: Ported from chatr but unable to receive calls - please help!!

lilianchan — Tue, 22 Nov 2016 02:31:24 GMT

Hi there,

Ported my number from Chatr yesterday, everything is working fine except receiving incoming call. I don't have the old Chatr account number, how can I fix the problem.

Re: Ported from chatr but unable to receive calls - please help!!

snehal — Thu, 01 Dec 2016 04:00:02 GMT

hi i am snehal i transferred my number from chatr to pm few days ago i can make calls use internet and everything but cannot recieve incoming calls and message. need urgent help

Re: Ported from chatr but unable to receive calls - please help!!

oilblue99 — Thu, 01 Dec 2016 04:43:39 GMT

@snehal

Incoming calls is the last thing to port over. That you don't have them is an indicator of a failed port...likely requiring a Mod to resubmit with correct details.

First thing to note: if your old provider's SIM still works, keep using it until the port is sorted out. That way you have service, and PM can adjust the start date of your plan (imm1304 isn't a PM employee, but has obviously been here a while).

Try these steps (they've worked for some that can't even get into Self Serve...and sometimes it's been enough to get everything going). It's quick, and might kick start things...

If you're still stuck, then Mod intervention is definitely required. If you haven't already, send a private message to one Mod (not all), with the required information.

They're still working through the backlog generated by the promo, so unfortunately waiting will be involved. Use the Chattr SIM if it works...and hang in there.

I hope they contact you soon!

Re: Ported from chatr but unable to receive calls - please help!!

rajeshghosh — Thu, 01 Dec 2016 19:19:22 GMT

Hi shazia I also have done the same mistakes.
Have added wrong ping.
Can you please help me?

Re: Ported from chatr but unable to receive calls - please help!!

computergeek541 — Thu, 01 Dec 2016 23:21:49 GMT

@lilianchan wrote:

Ported my number from Chatr yesterday, everything is working fine except receiving incoming call. I don't have the old Chatr account number, how can I fix the problem.

The only way to get your Chatr account number is to contact Chatr customer service and request. If you ask, they will provide it.