topic Re: Texts to USA not going through in Get Support

Texts to USA not going through

Mark2024 — Wed, 28 May 2025 15:35:19 GMT

Hi there,

All of a sudden, texts to my brother (who has a US number and is in the US) are not going through anymore. While texts to his wife (also US number and is in the US) go through.

Any suggestions?

I did switch my plan to the 75GB $35/month plan, but that doesn't take effect until May 29, and that plan includes texts to US anyway.

Thanks.

Re: Texts to USA not going through

hTideGnow — Wed, 28 May 2025 15:37:31 GMT

hi @Mark2024

are you in Canada now? you are using Android or iPhone?

Try Reset Network settings. Try to text by using +1 ### ### #### as the phone number , also try 1 ### ### ####

and if you are using Android, make sure you using Google Message and clear cache first

Re: Texts to USA not going through

ORNGNBLK — Wed, 28 May 2025 15:41:43 GMT

@Mark2024 - Can you have your brother text you to see if you can receive them from him?

Perhaps its a one-way issue with him not being able to receive. This could mean the issue is from his side.

Re: Texts to USA not going through

Mark2024 — Wed, 28 May 2025 15:49:03 GMT

Yes, he can text me. His wife and he have the same plans, and I can send/receive with her.

Re: Texts to USA not going through

Mark2024 — Wed, 28 May 2025 15:49:23 GMT

I'm in Canada. Using an Android.

Re: Texts to USA not going through

hTideGnow — Wed, 28 May 2025 15:52:12 GMT

hi @Mark2024

update Google Message and clear cache

and when you said you cannot send, did you get an error or the message was sent but just never received on the other side (sent but lost)? Check My Account usage history to see if it shows the message was recorded as sent

Re: Texts to USA not going through

ORNGNBLK — Wed, 28 May 2025 16:04:01 GMT

@Mark2024 If you follow @hTideGnow 's instruction, to check if your message went through, and it did., then it sounds like the problem is with your brothers allowance of the receipt. He may need to check with his provider or manipulate his individual phone settings.

Re: Texts to USA not going through

Mark2024 — Wed, 28 May 2025 16:05:03 GMT

I don't get an error code. It seems as it is delivered. My Account usage indicates messages are being sent.