topic Re: I'm not able to receive ever safe OTP on my number in Get Support

I'm not able to receive ever safe OTP on my number

Karan9 — Wed, 28 May 2025 15:45:14 GMT

I'm not able to receive any OTP on my number due to which I cannot register to ever safe I tried multiple times but I still cannot get any OTP. I cannot change anything on my account as it's not allowing me to go forward without OTP

Re: I'm not able to receive ever safe OTP on my number

Chalupa_Batman — Wed, 28 May 2025 15:46:19 GMT

@Karan9 wrote:
I'm not able to receive any OTP on my number due to which I cannot register to ever safe I tried multiple times but I still cannot get any OTP. I cannot change anything on my account as it's not allowing me to go forward without OTP

Hello @Karan9

Does it show the option Didn't Get Code and click on it, there should be an option for Send to Email. If not, please message a CS Agent and they can resolve it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: I'm not able to receive ever safe OTP on my number

hTideGnow — Wed, 28 May 2025 15:46:20 GMT

hi @Karan9

You need PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I'm not able to receive ever safe OTP on my number

Cleodube — Wed, 28 May 2025 17:12:38 GMT

Maybe your credit card information is not updated? And that causes a service interruption which would explain why you don't receive the OTP...