topic I cant recieve messages in Get Support

I cant recieve messages

huzaifasohail — Wed, 28 May 2025 15:10:59 GMT

I had not renewed my plan but renewed today and I am not able to receive any texts even 5+ hours after renewing. I am out of the country and wondering if that is the reason ? What steps should I take in order to enable this option?

Re: I cant recieve messages

ORNGNBLK — Wed, 28 May 2025 15:16:20 GMT

@huzaifasohail If you are in Can/US or MEX and have a plan that covers all 3 - you should be receiving the messages. If you are outside of those 3 Countries OR do not have a plan for US/MEX respectively, this would be the issue. What phone model do you have and which country are you in? Hope this helps

Re: I cant recieve messages

hTideGnow — Wed, 28 May 2025 15:18:33 GMT

hi @huzaifasohail

where you are at?

PM has roaming in only US and Mexico and only works if you have the proper plan or add-on. You won't get any text in another other countries

Re: I cant recieve messages

huzaifasohail — Wed, 28 May 2025 15:18:37 GMT

i am in dubai, UAE so ig thats a problem. do u know if there is any way to receive messages temporarily ?

Re: I cant recieve messages

TheSterlinger — Wed, 28 May 2025 15:19:28 GMT

Public Mobile service is only available in Canada.

Or with a plan for Canada, Mexico and US.

Elsewhere, it will not work. No calls or SMS.

Re: I cant recieve messages

hTideGnow — Wed, 28 May 2025 15:19:54 GMT

sorry @huzaifasohail , no workaround

if you want to just receive text from friends/family, download Fongo and use the app and the phone number assigned by the app. Or use Whatsapp or iMessage if your friends use that

and sorry, no way to receive 2FA texts even with the mentioned app