topic Re: Website Account Problems, Inaccessible in Get Support

Website Account Problems, Inaccessible

SarahPod — Wed, 28 May 2025 03:54:38 GMT

The date is May 27, 2025 at 2:33 pm MST. I have attempted to login to my account to pay my bill: 1) in the app on my phone, and 2) at the website on my laptop.

Once I enter my login credentials, I receive the same result: there is no way to get to my account to pay my bill (even though I'm logged in) and I'm receiving this message:

"Our services are getting an upgrade. From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete."

Please let me know once the website is properly functioning so that I am able to pay my bill today and get my phone service back. Thank you.

Re: Website Account Problems, Inaccessible

RayVanBarneveld — Tue, 27 May 2025 20:52:03 GMT

I'm having the same problem on Vancouver Island.

Re: Website Account Problems, Inaccessible

Sansan — Tue, 27 May 2025 20:53:26 GMT

Yeah, public mobile is known for incorrect and outdated information. Try clearing in cache before you sign in again. Or sign in using incognito, secret mode.

Or dail *611 to pay with cc on file if you know your pin which might be required.

Re: Website Account Problems, Inaccessible

hTideGnow — Tue, 27 May 2025 20:54:56 GMT

hi @SarahPod @RayVanBarneveld

site is up now

Re: Website Account Problems, Inaccessible

RayVanBarneveld — Tue, 27 May 2025 20:55:11 GMT

Just went back and tried again. Got in this time.

Re: Website Account Problems, Inaccessible

SarahPod — Tue, 27 May 2025 21:19:43 GMT

Same here, soon after I posted this, I was able to successfully get to the page that I needed to in order to pay my bill. 👍

Re: Website Account Problems, Inaccessible

SarahPod — Tue, 27 May 2025 21:20:19 GMT

It's working for me now!