topic Re: Public mobile transfer in Get Support

Public mobile transfer

Andrew2290 — Tue, 27 May 2025 19:33:23 GMT

Hello!
I am trying to transfer providers. I have followed all the prompts.
But I think I have a porting issue as it seems incomplete

I did not receive a welcome text from PM. Can’t send receive sms but can make and receive calls.

I see “public mobile” on top left of screen but no bars and not connected to network.

if this port is incomplete how to I restart the process or get assistance to complete it?

thank you

Re: Public mobile transfer

Sansan — Tue, 27 May 2025 19:36:33 GMT

Hello! Did you remove your previous sim card? Once you do so, restart phone and try again. You might also need to reset networks in your phone settings, restart and try again.

If still same, you can use the chatbot to create a ticket for help from agents.

Re: Public mobile transfer

Andrew2290 — Tue, 27 May 2025 19:47:12 GMT

I received a text from my previous provider to transfer. Replied yes and reset my phone…it’s been over two hours and no luck or any more movement…

Re: Public mobile transfer

Sansan — Tue, 27 May 2025 19:51:07 GMT

Maybe you removed their SIM card too early. If you put it back, what happens?

You were given the number to call, so please can check with them.

Re: Public mobile transfer

Andrew2290 — Tue, 27 May 2025 19:57:51 GMT

i tried to transfer with eSIM. That number is for Koodo…

Re: Public mobile transfer

Dunkman — Tue, 27 May 2025 20:01:47 GMT

@Andrew2290

@Andrew2290 wrote:
i tried to transfer with eSIM. That number is for Koodo…

That number is for the Telus/Koodo porting team. Since PM belongs to Telus group, this porting team also helps with PM port issues.

Did you remove your old carrier SIM card? Or if eSIM, inactive the old carrier eSIM?

Re: Public mobile transfer

Sansan — Tue, 27 May 2025 20:12:08 GMT

Make sure that you disable the previous eSIM. Go to your phone settings and enable/ make primary or turn on this line under cellular or Sim manager based in phone type.

Re: Public mobile transfer

Andrew2290 — Tue, 27 May 2025 20:25:10 GMT

Yes it is turned on. I

Re: Public mobile transfer

Sansan — Tue, 27 May 2025 20:33:46 GMT

That is the correct number, but since your having trouble with it...

Message agents directly with this link.

The chatbot should also work for you to create a ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437