topic Cannot reverse to previous plan in Get Support

Cannot reverse to previous plan

Ymorin — Tue, 27 May 2025 17:55:32 GMT

Hi,

I changed my plan to go to the Us for 2 months. Now that I am back, I would like to revert to my previous plan at 15$ with 250M. It is not part of my offering anymore by I can see it for newbies. Can I get it back?

Re: Cannot reverse to previous plan

hTideGnow — Tue, 27 May 2025 17:57:18 GMT

hi @Ymorin

it is not unnormal to not able to change back to old plan with any carrier. You can only change to current available plans and plan available on your My Account. Sorry about that, please pick a plan that suit your current needs

Re: Cannot reverse to previous plan

Yummy — Tue, 27 May 2025 17:59:03 GMT

I am sorry but you were not be able do downgrade your pln. PM removed that feature so you can only upgrade.

In very, very few cases customer can see cheaper plan available to them but in most (all) cases once you upgrade you are stack with it.

Re: Cannot reverse to previous plan

Phil_Adelphus — Tue, 27 May 2025 17:59:37 GMT

@Ymorin No, sorry. You can only charge to plans that show in your account under "change subscription". The $15 plan is no long available. Too late now, but if you're on the $15 plan it's best to do US roaming with an add-on if you need to switch back. You could look at the Telus $100 a year plan, which currently has a promotion with unlimited Canada-wide calling, texts and 2GB of data a month. After a year it presumably reverts but something may be available by then that is better. It works out to $8.33 a month.

Re: Cannot reverse to previous plan

computergeek541 — Tue, 27 May 2025 18:51:09 GMT