topic Re: Esim not registering in Get Support

Esim not registering

ScotM — Tue, 27 May 2025 03:10:31 GMT

Is there a service outage around lumby, British Columbia right now. I cannot connect to the network.

Re: Esim not registering

softech — Tue, 27 May 2025 03:21:24 GMT

@ScotM

Yes, there is active outage in Vancouver area according to Telus Service Status site

https://www.telus.com/en/bc/outages

Active outage
Degradation of wireless services in Vancouver, British Columbia

Start Time: May 26, 5:00 AM

Last Updated: May 26, 9:00 PM

Impacted services

Mobile - Data

Mobile - Text

Mobile - Voice

911 Mobile

Cause
Undetermined at this time

Re: Esim not registering

hairbag1 — Tue, 27 May 2025 05:12:40 GMT

@softech

Lumby is nowhere near Vancouver. I'm not far from Lumby and my Public Mobile service has been fine today, as always.

Hopefully @ScotM has service back up and running again by now. If not...let us know.

Re: Esim not registering

ScotM — Tue, 27 May 2025 05:22:50 GMT

Hey thx for the reply. It's still down for me. The outage is everywhere, but it seems it's not affecting everyone and just certain people. It hasn't been working for me since 6:30 pm here in BC Pacific time. Any suggestions? My esim has worked for over a year and suddenly today I have no service.

Re: Esim not registering

hairbag1 — Tue, 27 May 2025 14:12:08 GMT

@ScotM

I'm over here in the West Koots and service is fine. Last evening around 7:30 I called my friend in Lumby (he doesn't know who his cell provider is, he's a senior in an assisted living setting in Lumby)...his service seems to be fine. whoever they are.

Have you tried rebooting your cellphone ? You could try enabling Airplane Mode...then disable it...that might get it going for you. If it's still not working and you're certain that your account hasn't been Suspended due to non pay, click the orange chatbot bubble on lower right side of page to start process of contacting Customer Support. They can see if your account should be working still or not. Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Esim not registering

ScotM — Tue, 27 May 2025 14:21:49 GMT

Thanks for the reply and your help. I ended up getting a new esim and it worked a couple hours after 🙏