topic Re: Data in Get Support

Data

Bapu — Tue, 27 May 2025 13:02:23 GMT

Public Mobile sent a message on April 28 at 2:10pm offering 4g data for $26 per month. I replied Yes to the offer but when I check online, I only have 1g data. Please advise

Re: Data

Sansan — Tue, 27 May 2025 13:09:19 GMT

So your renewal date has since passed? Refresh the system and check again.

When you log into your Account, does the information show the new or old plan?

Re: Data

Handy1 — Tue, 27 May 2025 13:11:05 GMT

@Bapu If you replied YES to the text message the plan should change over on your next renewal date , so you don’t lose money doing an immediate plan change .

adding April is only 30 days and pm plans are 30 days so your plan change should take effect tomorrow or after midnight tonight sometime

Re: Data

hTideGnow — Tue, 27 May 2025 13:10:55 GMT

hi @Bapu

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data

hairbag1 — Tue, 27 May 2025 14:17:09 GMT

@Bapu

your new plan should take effect on your next regular plan renewal. What date is renewal scheduled ?

Re: Data

Bapu — Tue, 27 May 2025 15:50:19 GMT

May 21, 21st day of each month

Re: Data

hTideGnow — Tue, 27 May 2025 15:52:54 GMT

hi @Bapu

PM uses 30 days cycle and not monthly. So, the cycle starts date won't be 21st of each month but will move up, usually move up a day every 2 months.

Please login My Account using Incognito/private/secret mode on your browser to confirm when will next cycle start date be

if you just started a cycle and no plan change, please open ticket with PM support

Re: Data

computergeek541 — Tue, 27 May 2025 17:16:26 GMT

Re: Data

computergeek541 — Tue, 27 May 2025 17:35:54 GMT

unnecessary repetition