topic Re: Can load fund purchased at shoppers in Get Support

Can load fund purchased at shoppers

Forouzsiassi — Mon, 26 May 2025 23:55:39 GMT

I got stock in resume activation page

Re: Can load fund purchased at shoppers

hairbag1 — Tue, 27 May 2025 00:05:32 GMT

use your cell and dial 611 to add them to your account.

added...I'm assuming you mean you want to add those vouchers to your account for regular plan renewal. If you meant something different, please explain what you're wanting to use the vouchers for.

Re: Can load fund purchased at shoppers

Chalupa_Batman — Tue, 27 May 2025 00:11:19 GMT

@Forouzsiassi wrote:
I got stock in resume activation page

Hello @Forouzsiassi

If you're stuck in "resume activation" page, there are two things that can cause that. One, you are trying to sign up the service with a Voucher which can not work for you but have to contact a CS Agent to set up an account for you to use one. Two, your account isn't fully set correctly and a CS Agent needs to connect them.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Can load fund purchased at shoppers

slusagm — Tue, 27 May 2025 00:20:00 GMT

That is a login problem

But you can still load the voucher first. call 1855-4PUBLIC from another phone, enter your number and follow the prompt to load the voucher