topic Re: Unable to call in USA in Get Support

Re: Unable to call in USA

Tekker16 — Mon, 19 May 2025 00:08:20 GMT

Same problem . Everything worked, maps, text etc. but no voice calls in or out. Had to switch manually in settings to T-Mobile, as public mobile switched me automatically to AT&T and no voice calls with them.

Re: Unable to call in USA

slusagm — Mon, 19 May 2025 01:07:18 GMT

it is not unusual that you need to manually pick a network to lock it. This is especially useful when you are roaming

but what phone you have? are you still using the OnePlus Nord? that is not on PM's VoLTE whitelist and hence have trouble with voice calls in US. If you have roaming data, use VoIP app like TextNow to make calls instead

Re: Unable to call in USA

BKNS27 — Mon, 19 May 2025 01:16:57 GMT

@Tekker16

What is the make and model of your phone?

What plan are you on?

You need to switch to VoLTE in your cellular phone setting because 3g has been decommissioned in the USA.

Your phone must also be on the whitelist for phones to work in the USA.

Here is more information:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

If your phone is not on the whitelist, connect to T-Mobile in 2g.

You can use the Fongo, TextNow or WhatsApp when connected to wifi.

Re: Unable to call in USA

Tekker16 — Wed, 21 May 2025 20:11:37 GMT

Thanks.i decided to upgrade to a real 4g phone. Works perfectly

Re: Unable to call in USA

Tekker16 — Mon, 26 May 2025 20:27:25 GMT

I have a moto g power (2021). Only has 3g and LTE. Even with roaming etc and connected to T-moble. Only text, maps and no voice. BUt it was time and I updated wifes phone to the moto g 5g (20250 and everything works like it should.

Re: Unable to call in USA

Tekker16 — Mon, 26 May 2025 20:28:57 GMT

No, i have the moto g power (2021) and everything works but voice. NO PROBLEM. I bought a new moto g 5g (2025) here in texas and it works perfectly!!